The Dubai Health Authority (DHA) faced challenges in serving a large number of patients across its hospitals, clinics, and vaccine centers. Long waiting times and inefficiencies in the patient journey resulted in dissatisfaction and frustration for patients. To address these challenges, the DHA implemented the Qmatic system, which led to significant improvements in patient experience and staff productivity.

Challenges: The DHA faced several challenges in serving a large number of patients in its facilities. Long waiting times, inefficient patient journeys, and delays in the registration process led to patient dissatisfaction. Additionally, the DHA needed to track patient registration data to improve its services.

Solution: The DHA implemented the Qmatic system to address these challenges. The system allowed the DHA to track patient registration and monitor the patient journey from registration to treatment. Patients were informed and updated during their waiting time, and staff could schedule their activities more efficiently. Additionally, the Qmatic system allowed the DHA to analyze patient journey data to improve its services continually.

Implementation: The implementation of the Qmatic system led to a 25% increase in staff productivity, and waiting times were reduced. Patients were informed and updated during their waiting time, which improved their experience. The Qmatic system allowed the DHA to track every customer transaction and provided data on the patient journey to improve the service continually. Staff schedules were also improved, which helped to reduce waiting times and improve the patient experience.

Impact: The implementation of the Qmatic system had a significant impact on the DHA’s ability to serve patients more efficiently. Waiting times were reduced, and the patient journey was improved. Patients were informed and updated during their waiting time, which led to increased patient satisfaction. Additionally, staff productivity increased, and staff schedules were improved, resulting in reduced waiting times and improved patient experience.