The Umm Al Quwain Department of E-Government have set to itself an ambitious objective to transform its business into a digital manner. TACME comes with more than 16 years of experience in the business transformation area is currently empowering the Department of E-Government Umm AL Quwain with the first integrated government platform in UAE. The integrated platform creates a perfect synergy between all 13 government departments in terms of services and operations which results into a dramatic increase in productivity and customer satisfaction.

Challenges

The Department of E-Government Umm AL Quwain is managing and regulating the operations across 13 government entities through a paper based process. TACME and The Department of E-Government Umm AL Quwain decided to team together in order to build an end to end solution in which all government core and supporting process will be re-engineered and automated.

Result

TACME delivered a comprehensive set of service leverage from Oracle product portfolio to cater for the Department of E-Government Umm AL Quwain requirements on two different levels.

Supporting & Internal Services

• Unified Data Centre
• Central Intranet
• Financial management system
• Human Resource Management
• Attendance Management
• Supply Chain

Core and Public Services

• Business Process Consultancy
• Unified Service Catalogue
• Cashless Economy based on eDirham
• Unified access based on Emirates Identity
• Omni-Channel Service delivery (Service centres, Web, Mobile and kiosk)